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Professional ​

Customer-focused Sales Operations professional with a proven record of entrepreneurship, integrity, and results. Excels at translating data into actionable information. Especially skilled at solution innovation and project delivery. Collaborates with stakeholders to achieve organizational objectives. Servant-leader adept at creating positive team culture.


Sales Support Manager - Blue Cross Blue Shield of MI
2015 - present
Served as Business Lead on numerous strategic IT initiatives. Executed the startup of the New Business Sales Support department. Collaborated with Sales to ensure consistent alignment. Promoted a continuous improvement culture, leveraging technology innovation to enhance the Sales stakeholder experience.

  • •educed quoting turnaround time by 70%

  • Achieved 100% on-time, on-budget project delivery for a total of $15M in cost savings

  • Recognized by executive leadership for flawless startup execution


Project Manager/Executive Director - MCWT Foundation
2014 - 2015
Led the strategic transformation of multi-faceted philanthropic organization whose mission is to inspire and grow women in technology. Streamlined operational processes and developed highly scalable programs. Implemented effective CRM technology solutions.

  • Achieved 15 % membership growth, 27% increase in volunteers, and 30% corporate partner funding growth


IT Project Coordinator - Blue Care Network
2012 - 2014
Managed 3 strategic IT project plans totaling $60M+ spend during the National Healthcare Reform compliance implementation. Automated performance reports. Streamlined staffing process to optimize resource distribution through the hiring surge.

  • Eliminated ticket backlog and reduced Severity 1 tickets by 50%

  • Awarded “Volunteer of the Year” for support to BCN’s not-for-profit community partner, MCWT Foundation


Rail Modal Manager - Lafarge North America
2011 - 2012
Managed $120M rail transportation budget. Partnered with Sales and production plants on cement demand. Collaborated with Field Operations and Distribution teams in contract negotiation strategies.
Page | 2 Cathy Hutchinson

  • Improved rail carrier on-time performance by 10%

  • Reduced asset shortages by 20%

  • Improved on-time vendor payment by 40%

Areas of Expertise
  • Strategic Planning

  • Data Analysis

  • Customer Engagement

  • Project Management

  • Start Up Execution

  • Process Optimization

Additional Skills
  • Continuous improvement driven

  • Enthusiastic change champion

  • Forward thinking

  • Expert communication skills

  • Stellar presentation skills

  • Committed to diversity and inclusion

Central Michigan University

Anticipated graduation 2023

  • MBA - Value Driven Organization 

University of Michigan - Flint

Graduated 1999

  • BBA - Operations Management​

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