RESUME

Sales Support Manager - Blue Cross Blue Shield of MI
2015 - present
Served as Business Lead on numerous strategic IT initiatives. Executed the startup of the New Business Sales Support department. Collaborated with Sales to ensure consistent alignment. Promoted a continuous improvement culture, leveraging technology innovation to enhance the Sales stakeholder experience.

• •educed quoting turnaround time by 70%

• Achieved 100% on-time, on-budget project delivery for a total of $15M in cost savings

• Recognized by executive leadership for flawless startup execution

 

Project Manager/Executive Director - MCWT Foundation
2014 - 2015
Led the strategic transformation of multi-faceted philanthropic organization whose mission is to inspire and grow women in technology. Streamlined operational processes and developed highly scalable programs. Implemented effective CRM technology solutions.

• Achieved 15 % membership growth, 27% increase in volunteers, and 30% corporate partner funding growth

 

IT Project Coordinator - Blue Care Network
2012 - 2014
Managed 3 strategic IT project plans totaling $60M+ spend during the National Healthcare Reform compliance implementation. Automated performance reports. Streamlined staffing process to optimize resource distribution through the hiring surge.

• Eliminated ticket backlog and reduced Severity 1 tickets by 50%

• Awarded “Volunteer of the Year” for support to BCN’s not-for-profit community partner, MCWT Foundation

 

Rail Modal Manager - Lafarge North America
2011 - 2012
Managed $120M rail transportation budget. Partnered with Sales and production plants on cement demand. Collaborated with Field Operations and Distribution teams in contract negotiation strategies.
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• Improved rail carrier on-time performance by 10%

• Reduced asset shortages by 20%

• Improved on-time vendor payment by 40%