RESUME
Professional ​
info​​
Customer-focused Sales Operations professional with a proven record of entrepreneurship, integrity, and results. Excels at translating data into actionable information. Especially skilled at solution innovation and project delivery. Collaborates with stakeholders to achieve organizational objectives. Servant-leader adept at creating positive team culture.
Work​
experience​
Sales Support Manager - Blue Cross Blue Shield of MI
2015 - present
Served as Business Lead on numerous strategic IT initiatives. Executed the startup of the New Business Sales Support department. Collaborated with Sales to ensure consistent alignment. Promoted a continuous improvement culture, leveraging technology innovation to enhance the Sales stakeholder experience.
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•educed quoting turnaround time by 70%
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Achieved 100% on-time, on-budget project delivery for a total of $15M in cost savings
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Recognized by executive leadership for flawless startup execution
Project Manager/Executive Director - MCWT Foundation
2014 - 2015
Led the strategic transformation of multi-faceted philanthropic organization whose mission is to inspire and grow women in technology. Streamlined operational processes and developed highly scalable programs. Implemented effective CRM technology solutions.
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Achieved 15 % membership growth, 27% increase in volunteers, and 30% corporate partner funding growth
IT Project Coordinator - Blue Care Network
2012 - 2014
Managed 3 strategic IT project plans totaling $60M+ spend during the National Healthcare Reform compliance implementation. Automated performance reports. Streamlined staffing process to optimize resource distribution through the hiring surge.
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Eliminated ticket backlog and reduced Severity 1 tickets by 50%
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Awarded “Volunteer of the Year” for support to BCN’s not-for-profit community partner, MCWT Foundation
Rail Modal Manager - Lafarge North America
2011 - 2012
Managed $120M rail transportation budget. Partnered with Sales and production plants on cement demand. Collaborated with Field Operations and Distribution teams in contract negotiation strategies.
Page | 2 Cathy Hutchinson
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Improved rail carrier on-time performance by 10%
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Reduced asset shortages by 20%
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Improved on-time vendor payment by 40%
Areas of Expertise
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Strategic Planning
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Data Analysis
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Customer Engagement
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Project Management
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Start Up Execution
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Process Optimization
Additional Skills
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Continuous improvement driven
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Enthusiastic change champion
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Forward thinking
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Expert communication skills
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Stellar presentation skills
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Committed to diversity and inclusion
Education
Central Michigan University
Anticipated graduation 2023
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MBA - Value Driven Organization
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University of Michigan - Flint
Graduated 1999
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BBA - Operations Management​